GENERAL POLICY
1.GENERAL POLICY
1.1. The daily rates start at 14:00h on the check-in date and end at 12:00h on the check-out date;
1.2.Breakfast, wi-fi internet and parking are included in the accommodation (depending on the availability of spaces);
1.3.For Class A Apartments, we provide a double bed, preferably for couples, in the case of an individual reservation, please request a double bed in the observation of the reservation and confirmation of its release will be made at check-in, depending on availability;
1.4.In the case of using an extra bed and cribs, they will be made available upon request and confirmation from the hotel is required (check availability for the day);
1.5. Reservations without guarantees from Monday to Friday: reservations will be guaranteed until 5:30 pm, after this time they will be automatically cancelled, only reservations that have a valid credit card number, validity and security code will be guaranteed;
1.6.On Saturdays, Sundays and holidays, reservations will be guaranteed until 4:00 pm, after this time they will be automatically cancelled, only reservations that have a valid credit card number, validity and security code will be guaranteed.
1.7. All minibar consumption must be paid before the guests leave and after checking the minibar. In the case of booking on behalf of a company (legal entity), it will be responsible for the consumption of its customer and/or employee, unless it communicates that it will not be responsible.
1.8. In the case of hiring through specialized companies and/or websites, any and all damage, deterioration, damage or damage caused to the physical structure of the hotel and/or to the equipment contained in the apartments and common areas, caused by the guests, will be responsibility of this and/or the company responsible for contracting the service(s). In this case, the value of the damage will be determined and informed for the due payment/reimbursement;
1.9. The representatives of the companies responsible for contracting the services with the hotel, before the guest's entry, will sign the relevant Term of Prior Inspection of the contracted apartments, attesting to the real conditions of the rooms, this term serving as a basis for the determination of possible responsibilities when the guest leaves;
1.10.Children up to 04 (four) years and 11 (eleven) months in the same bed as the parents will be complimentary, if you want an extra bed, you must check availability and a specific fee will be charged;
1.11.Children over 5 (five) years to 11 (eleven) years and 11 (eleven) months, in the same apartment, will be charged a specific fee (subject to availability of an extra bed). (those aged between 12 and 18 years are considered adolescents according to ECA).
1.12.Extra bed: charge of 50% of the value of the double apartment, subject to availability (upon request);
1.13. In the case of a minor accompanied by their parents, it is essential to present the identity document at the time of check-in. If you are not accompanied, it is necessary that at the time of check-in, written authorization from at least one of the parents, with a notarized signature, along with the minor's identity document, must be delivered; Note. Art. 82. It is forbidden to lodge a child or teenager in a hotel, motel, pension or similar establishment, unless authorized or accompanied by the parents or guardian. (Law No. 8069/1990, of July 13, 1990 – Book I – General Part / Title III – Prevention / Chapter II – Special Prevention / Section II – Products and Services).
1.14. Pets weighing up to 15 kilos will be accepted, duly documented, with a vaccination card and a signed term of responsibility. A specific fee will be charged.
2. CANCELLATION POLICIES
2.1. FLEXIBLE CANCELLATION
Cancellations of reservations without No Show charges will be allowed up to 24 hours before the check-in date, cancellations after this period will be charged 100% of the total amount of the first night. Amounts paid in advance will also not be refunded;
2.2. In case of early check-out (departure before the informed date), the unused amount may be credited, with a period of 1 (one) year for use, this clause being IRREVOCABLE.
2.3. HIGH SEASON CANCELLATION
*Packages and periods of holidays, fairs, exhibitions, birthdays, weddings, etc. Cancellations of reservations without a No Show charge will be allowed up to 30 days before the check-in date, cancellations after this period will be charged 100% of the total value of the reservation. reservation. Amounts paid in advance are also non-refundable.
WARNING:
If said payment is made by credit card, the return mentioned above will only be carried out after the effective availability, by the competent card administrator, of the amount in a bank account held by the Class Hotel.
3. PAYMENT POLICIES / BOOKING GUARANTEE
3.1. STANDARD WARRANTY
To guarantee the reservation, credit card details will be required, and payment of the daily rates can be made at the time of check-in. Operators can confirm and guarantee reservations with invoicing.
3.2. HIGH SEASON WARRANTY
Defines the prepayment policy and deposit requirements. 100% of the total amount is charged at the time of booking, via credit card debit authorization or bank deposit.** 48 hours to make the payment.
WARNING:
Once the bank deposit has been made, send a fax and/or email of the receipt, adding the following data: date of entry, full name and type of accommodation, to the reservation or financial email of the corresponding hotel, with
acknowledgment of receipt and reading. It is strictly forbidden to make a bank deposit without confirmation of the reservation by the hotel.
4. CHILDREN POLICY
4.1. Conditions for free children
Child up to 04 (four) years and 11 (eleven) months in the same bed as the parents will be complimentary, if you want an extra bed, you must check availability and a specific fee will be charged;
4.2. Conditions for intermediate children
Children from 5 (five) years to 11 (eleven) years and 11 (eleven) months, in the same apartment, will be charged a specific fee (subject to availability of an extra bed). according to the ECA).
4.3. Conditions for paying children
Children over 12 years old (inclusive) up to 18 years old, in the same apartment, subject to availability of an extra bed, will be charged as an adult.
